Privacy Policy

Last Updated: December 22, 2024

1. Introduction

Welcome to Cruv ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a safe, respectful environment for all users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services, including in-app purchases and subscriptions.

By downloading, installing, accessing, or using Cruv, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your username, email address, password (encrypted), profile picture, and any other information you choose to provide.
• User-Generated Content (UGC): We collect content you create, post, upload, or share on our platform, including but not limited to:
  • Text posts, comments, and messages
  • Photos, images, and videos
  • Location data (if you choose to share it)
  • Any other content you submit to our platform
• Payment and Purchase Information: When you make in-app purchases or subscribe to premium features, we collect:
  • Purchase history and transaction records
  • Subscription status and renewal information
  • Payment method information (processed securely through third-party payment processors)
  • Billing address and contact information
  • Receipt data from Apple App Store or Google Play Store
• Communication Data: When you contact us for support or report issues, we collect your messages, email address, and any other information you provide.

2.2 Information Automatically Collected

• Device Information: Device type, operating system, unique device identifiers, mobile network information, and device settings.
• Usage Data: How you interact with our app, features you use, pages you visit, time spent on the app, and click patterns.
• Purchase and Subscription Data: Information about your in-app purchases, subscription status, renewal dates, and feature usage related to premium content.
• Log Data: IP address, access times, app crashes, and system activity logs.
• Location Data: If you enable location services, we may collect your precise or approximate location.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity and improve your experience.

2.3 Information from Third Parties

We may receive information about you from third-party services, such as:

• Payment Processors: Apple App Store, Google Play Store, and other payment service providers share transaction information, purchase confirmations, and subscription status.
• Social Media Platforms: If you choose to connect your account with social media platforms.
• Analytics Providers: Information about app usage and performance.
• Advertising Partners: Information for personalized advertising (where permitted by law).

3. In-App Purchases and Subscriptions

3.1 Types of In-App Purchases

Cruv may offer the following types of in-app purchases:

• Premium Subscriptions: Monthly, quarterly, or annual subscription plans that provide access to premium features, exclusive content, or enhanced functionality.
• One-Time Purchases: Virtual currency, premium content, features, or items that can be purchased once and used permanently.
• Consumable Purchases: Items that can be purchased multiple times and are consumed upon use (e.g., virtual coins, credits, or temporary boosts).
• Non-Consumable Purchases: Items that are purchased once and remain available permanently (e.g., removing ads, unlocking features).

3.2 Payment Processing

All in-app purchases are processed through secure third-party payment processors:

• Apple App Store: For iOS users, purchases are processed through Apple's secure payment system. We do not have access to your credit card information or Apple ID password.
• Google Play Store: For Android users, purchases are processed through Google's secure payment system. We do not have access to your credit card information or Google account password.
• Other Payment Methods: Additional payment methods may be available depending on your region and platform.

We do not store your full credit card information on our servers. Payment information is handled exclusively by Apple, Google, or other authorized payment processors in accordance with their privacy policies and security standards.

3.3 Information Collected for Purchases

When you make an in-app purchase, we may collect:

• Transaction ID and purchase receipt
• Product identifier and purchase date
• Subscription status and renewal information
• Purchase amount and currency
• Device information associated with the purchase
• Account information linked to the purchase

This information is used to:

• Process and verify your purchases
• Restore purchases on new devices
• Manage subscription renewals and cancellations
• Provide customer support for purchase-related issues
• Prevent fraud and unauthorized purchases
• Comply with tax and accounting requirements

3.4 Subscription Management

If you subscribe to premium features:

• Auto-Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. You can manage auto-renewal in your device's App Store or Play Store settings.
• Cancellation: You can cancel your subscription at any time through your device's subscription settings. Cancellation takes effect at the end of the current billing period.
• Refunds: Refund requests are handled by Apple or Google according to their refund policies. We may assist with refund requests in accordance with applicable laws and platform policies.
• Price Changes: We reserve the right to change subscription prices. You will be notified of price changes, and your subscription will continue at the new price unless you cancel.
• Free Trials: If you start a free trial, your subscription will automatically convert to a paid subscription at the end of the trial period unless cancelled.

3.5 Purchase Restoration

You can restore previous purchases on new devices or after reinstalling the app:

• Use the "Restore Purchases" feature in the app settings
• Ensure you are signed in with the same account used for the original purchase
• Restoration is verified through Apple or Google's purchase verification system

We may retain purchase records to facilitate restoration, even after you delete your account, for a period required by law or platform policies.

3.6 Purchase Data Retention

We retain purchase and subscription information for:

• As long as your account is active
• For a minimum of 7 years for tax and accounting purposes (as required by law in many jurisdictions)
• To facilitate purchase restoration and customer support
• To prevent fraud and unauthorized access

3.7 Refund Policy

Refund eligibility:

• Digital Content: Refunds for digital content are generally not available unless required by law or in cases of technical issues preventing access to purchased content.
• Subscriptions: You may cancel your subscription at any time, but refunds for unused subscription periods are subject to platform policies.
• Technical Issues: If you experience technical problems preventing you from accessing purchased content, contact us at support@cruvonline.com for assistance.
• Unauthorized Purchases: If you believe a purchase was made without your authorization, contact us immediately and your payment provider.

To request a refund:

1. Contact Apple Support (for iOS) or Google Play Support (for Android) through their respective platforms
2. Alternatively, email us at support@cruvonline.com with your purchase receipt and reason for the refund request
3. We will review your request and respond within 5-7 business days

3.8 Family Sharing and Sharing Purchases

For iOS users, Apple's Family Sharing feature may allow family members to share certain in-app purchases. This is managed entirely through Apple's systems, and we do not control or have access to Family Sharing settings.

We do not support sharing purchases between separate accounts or devices outside of platform-provided features.

3.9 Pricing and Currency

All prices are displayed in your local currency based on your App Store or Play Store region. Prices may vary by region and are subject to change without notice. Applicable taxes may be added to the purchase price according to your local tax laws.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To create and manage your account
• To process transactions, manage subscriptions, and send related information
• To verify purchases and restore content across devices
• To send you technical notices, updates, security alerts, and support messages
• To send purchase confirmations, subscription renewal notices, and billing information
• To respond to your comments, questions, and requests
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address technical issues, fraud, and abuse
• To personalize your experience and deliver content relevant to your interests
• To enforce our Terms of Service and Community Guidelines
• To comply with legal obligations and protect our rights
• To provide customer support for purchase and subscription issues

5. User-Generated Content (UGC) Policy

5.1 Prohibited Content

The following types of content are strictly prohibited on Cruv and will result in immediate removal and potential account suspension or termination:

5.1.1 Sexual or Explicit Content

• Pornographic, sexually explicit, or obscene material
• Nudity or partial nudity in a sexual context
• Sexual acts, sexual services, or sexual solicitation
• Content that promotes or depicts sexual exploitation, including of minors
• Sexually suggestive content involving minors
• Any content that violates laws regarding child sexual abuse material

5.1.2 Violent or Disturbing Content

• Graphic violence, gore, or depictions of death
• Content that glorifies or promotes violence
• Disturbing or graphic images that may cause emotional distress
• Content depicting self-harm, suicide, or instructions for self-harm
• Animal cruelty or abuse
• Real-world violence, including but not limited to shootings, bombings, or terrorist acts

5.1.3 Gambling Content

• Promotion of illegal gambling activities
• Links to unlicensed gambling websites
• Content that encourages gambling addiction
• Promotion of betting, lotteries, or casino activities where prohibited by law

5.1.4 Drug-Related Content

• Promotion, sale, or distribution of illegal drugs or controlled substances
• Content that encourages drug use or abuse
• Instructions for manufacturing illegal drugs
• Promotion of drug paraphernalia for illegal use
• Content that glorifies or romanticizes drug addiction

5.1.5 Political Content

• Content that promotes political extremism, terrorism, or violent political movements
• False or misleading political information designed to influence elections
• Content that incites political violence or civil unrest
• Propaganda from designated terrorist organizations
• Content that violates election laws or regulations

5.1.6 Discriminatory or Hateful Content

• Content that promotes hatred, violence, or discrimination based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, or any other protected characteristic
• Hate speech, slurs, or derogatory language targeting individuals or groups
• Content that denies historical events such as the Holocaust or other genocides
• Symbols, imagery, or content associated with hate groups
• Content that promotes white supremacy, neo-Nazism, or similar ideologies

5.1.7 Harassment and Bullying

• Content that harasses, bullies, or intimidates other users
• Threats of violence, harm, or death
• Doxxing (sharing private information without consent)
• Repeated unwanted contact or stalking behavior
• Content that encourages others to harass or harm individuals
• Cyberbullying, including but not limited to spreading rumors, posting embarrassing photos, or creating fake profiles

5.1.8 Other Prohibited Content

• Spam, scams, or fraudulent content
• Copyright infringement or unauthorized use of intellectual property
• Content that violates privacy rights of others
• False or misleading information that could cause harm
• Content that promotes illegal activities
• Impersonation of other users, public figures, or organizations
• Content that violates applicable local, state, national, or international laws

5.2 Content Moderation and Enforcement

We employ a combination of automated systems and human moderators to review and moderate content on our platform. Our moderation process includes:

• Automated Detection: We use advanced algorithms and machine learning to detect prohibited content, including but not limited to:
  • Image recognition for explicit or violent content
  • Text analysis for hate speech, harassment, and spam
  • Pattern detection for coordinated harmful behavior
• Human Review: Our trained moderation team reviews reported content and conducts proactive reviews of user-generated content
• User Reports: We encourage users to report inappropriate content (see Section 5.3 below)
• Community Guidelines: All content must comply with our Community Guidelines, which are incorporated into this Privacy Policy

5.3 Reporting Inappropriate Content

We take user reports seriously and have implemented a comprehensive reporting system to address inappropriate content and behavior:

5.3.1 How to Report

• In-App Reporting: Use the report button available on all posts, comments, messages, and user profiles
• Email Reporting: Send detailed reports to support@cruvonline.com with:
  • Description of the violation
  • Screenshots or links to the content
  • Username of the violator (if applicable)
  • Date and time of the incident
• Emergency Reporting: For immediate threats of violence or harm, contact local law enforcement and email us at support@cruvonline.com with "URGENT" in the subject line

5.3.2 What Happens After You Report

• We acknowledge receipt of your report within 24 hours
• Our moderation team reviews the reported content within 48 hours (or immediately for urgent threats)
• If the content violates our policies, we will:
  • Remove the content immediately
  • Notify the user who posted the content
  • Take appropriate action against the account (warning, suspension, or permanent ban)
  • Notify you of the action taken (while respecting privacy of other users)
• If the content does not violate our policies, we will explain why and provide guidance
• You can appeal our decision if you believe it was incorrect

5.3.3 Protection for Reporters

• We keep reporter identities confidential and do not share them with the reported user
• We prohibit retaliation against users who report violations
• Users who retaliate against reporters will face immediate account suspension or termination
• False or malicious reports may result in action against the reporting account

5.4 Consequences for Policy Violations

Violations of our UGC policy may result in the following actions, depending on the severity and frequency of violations:

• Content Removal: Immediate removal of violating content
• Warning: First-time minor violations may result in a warning
• Temporary Suspension: Accounts may be suspended for 24 hours to 30 days
• Permanent Ban: Severe violations, repeated violations, or violations involving illegal activity will result in permanent account termination
• Subscription Cancellation: In cases of severe violations, we may cancel any active subscriptions without refund
• Legal Action: We reserve the right to report illegal content to law enforcement and cooperate with investigations
• IP Ban: In extreme cases, we may ban IP addresses to prevent repeat offenders from creating new accounts

5.5 Your Responsibilities

As a user of Cruv, you are responsible for:

• Ensuring all content you post complies with our policies and applicable laws
• Respecting the rights and dignity of other users
• Reporting inappropriate content when you encounter it
• Not engaging in harassment, bullying, or abusive behavior
• Not sharing false or misleading information
• Respecting intellectual property rights
• Not using our platform for illegal purposes

6. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR).

6.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations to you, including processing purchases and managing subscriptions
• Legal Obligation: To comply with applicable laws and regulations, including tax and accounting requirements
• Legitimate Interests: For our legitimate business interests, such as improving our services, preventing fraud, and ensuring platform safety

6.2 Your GDPR Rights

Under GDPR, you have the following rights:

• Right of Access: You can request a copy of your personal data we hold, including purchase and subscription information
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data in certain circumstances. Note that we may retain purchase records as required by law
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request your data in a structured, machine-readable format, including purchase history
• Right to Object: You can object to processing based on legitimate interests
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority

6.3 Exercising Your Rights

To exercise any of these rights, please contact us at support@cruvonline.com with:

• Your full name and email address associated with your account
• Clear description of the right you wish to exercise
• Any additional information necessary to process your request

We will respond to your request within 30 days. If we need more time, we will inform you of the reason and extension period.

6.4 Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (including tax and accounting requirements for purchase records)
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud
• Facilitate purchase restoration

When we no longer need your data, we will securely delete or anonymize it in accordance with our data retention policy. However, purchase and transaction records may be retained for longer periods as required by law.

6.5 International Data Transfers

Your data may be transferred to and processed in countries outside the EEA. When we transfer data, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

7.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Payment processors (Apple, Google, and other authorized payment providers)
• Analytics and advertising partners
• Content moderation services
• Customer support platforms
• Fraud prevention and security services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

7.2 Payment Processors

When you make in-app purchases, your payment information is shared with:

• Apple Inc. (for iOS purchases) - See Apple's Privacy Policy
• Google LLC (for Android purchases) - See Google's Privacy Policy
• Other authorized payment processors as applicable

These companies have their own privacy policies governing how they handle your payment information. We encourage you to review their privacy policies.

7.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, including:

• Responding to subpoenas, warrants, or legal process
• Complying with law enforcement requests
• Protecting our rights, property, or safety
• Preventing fraud or security threats
• Enforcing our Terms of Service
• Complying with tax and accounting requirements

7.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information, including purchase and subscription data, may be transferred to the acquiring entity, subject to the same privacy protections.

7.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

8. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans
• Secure payment processing through certified payment providers
• PCI DSS compliance for payment data handling (where applicable)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Cruv is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will:

• Immediately delete the information
• Terminate the account
• Cancel any active subscriptions and process refunds in accordance with platform policies
• Take steps to prevent future collection

If you believe we have collected information from a child under 18, please contact us immediately at support@cruvonline.com.

10. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

When you make purchases through our app, you are also subject to Apple's or Google's terms and privacy policies for payment processing.

11. Your Choices and Controls

You have the following choices regarding your information:

• Account Settings: Update your profile information, privacy settings, and preferences in the app
• Subscription Management: Manage your subscriptions, auto-renewal, and cancellations through your device's App Store or Play Store settings
• Purchase Controls: Enable or disable in-app purchases through your device's parental controls or settings
• Location Services: Control location sharing through your device settings
• Push Notifications: Manage notification preferences in the app settings
• Data Deletion: Request deletion of your account and data (see Section 12)
• Opt-Out: Unsubscribe from marketing communications by following the instructions in our emails

12. Account Deletion and Data Retention

You can request deletion of your account at any time by:

• Using the account deletion feature in the app settings
• Emailing us at support@cruvonline.com with your deletion request

When you delete your account:

• We will delete or anonymize your personal information within 30 days
• Your profile, posts, and comments will be removed from public view
• Any active subscriptions will be cancelled (no refunds for unused periods unless required by law)
• Some information may be retained for legal compliance, fraud prevention, or dispute resolution
• Purchase and transaction records may be retained for tax and accounting purposes as required by law (typically 7 years)
• Anonymized data may be retained for analytics and service improvement

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy in the app
• Sending an email to the address associated with your account
• Displaying a prominent notice in the app
• For significant changes affecting purchases or subscriptions, we will provide at least 30 days' notice

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of Cruv after changes become effective constitutes acceptance of the updated policy.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect, including purchase history
• Right to Delete: Request deletion of your personal information (subject to certain exceptions, including retention of purchase records for legal compliance)
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at support@cruvonline.com.

15. International Users

If you are using Cruv from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers are located. By using our services, you consent to the transfer of your information to these countries.

When making purchases, your payment information is processed by Apple or Google in accordance with their respective privacy policies and data processing locations.

16. Contact Us

17. Additional Information

17.1 Content Moderation Appeals

If you believe your content was incorrectly removed or your account was unfairly suspended, you can appeal by:

• Emailing support@cruvonline.com with "APPEAL" in the subject line
• Including your username, the date of the action, and a detailed explanation
• Providing any relevant evidence or context

We will review your appeal within 7 business days and provide a written response.

17.2 Intellectual Property

By posting content on Cruv, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display your content for the purpose of operating and promoting our services. You retain ownership of your content and can delete it at any time.

Purchased content, features, and subscriptions are licensed to you for personal, non-commercial use in accordance with our Terms of Service. You may not share, resell, or redistribute purchased content.

17.3 Prohibited Activities

In addition to prohibited content, the following activities are not allowed:

• Creating multiple accounts to evade bans or restrictions
• Automated posting, scraping, or data collection without permission
• Attempting to hack, breach, or compromise our systems
• Interfering with or disrupting our services
• Impersonating others or providing false information
• Spamming or sending unsolicited messages
• Attempting to circumvent payment systems or obtain content without payment
• Sharing account credentials or subscription access with others
• Using unauthorized payment methods or engaging in payment fraud

17.4 Community Guidelines

Our Community Guidelines are an integral part of this Privacy Policy. All users must:

• Treat others with respect and kindness
• Engage in constructive and meaningful interactions
• Respect diverse opinions and perspectives
• Report violations when encountered
• Follow all applicable laws and regulations
• Use purchased content and features in accordance with our Terms of Service

17.5 Subscription Terms

Additional terms and conditions apply to subscriptions:

• Subscriptions automatically renew unless cancelled
• You will be charged the subscription price at the beginning of each billing period
• Price changes will be communicated in advance
• Cancellation takes effect at the end of the current billing period
• No refunds for unused subscription periods unless required by law
• Free trials convert to paid subscriptions automatically unless cancelled
• We reserve the right to modify or discontinue subscription features with notice

18. Acknowledgment

By using Cruv, you acknowledge that you have read this Privacy Policy in its entirety, understand its terms, and agree to be bound by it. You also acknowledge that:

• You are at least 18 years old
• You are responsible for all content you post
• You will comply with all applicable laws and regulations
• You understand the consequences of violating our policies
• You consent to our data practices as described in this policy
• You understand that in-app purchases are final unless refunded in accordance with platform policies
• You are responsible for managing your subscriptions and cancellations
• You understand that purchase records may be retained for legal compliance

This Privacy Policy is effective as of December 22, 2024, and applies to all users of Cruv.